Problems solving support


Sometimes it happens that you find yourself in a difficult situation and the solution is nowhere to be found. If you are a party in an argument or a conflict with another student or university staff and would like to receive professional help to find the best way to solve your problem, you can contact Ombudsman who will investigate the case and try to work out with you the best solution. To be able to consult the Ombudsman, you will need to appear in person in her office located in the room 1.06C (2nd floor) of the University of Warsaw Library.
Learn more about Ombudsman here.

When to contact the Ombudsman?

  • when you need third-party opinion or someone who will listen to your problems in strict confidence and advice on the further course of action;
  • when you need assistance in resolving a complicated matter, which you cannot handle on your own;
  • when you think you have been treated unfairly;
  • when you are in conflict that affects your functioning at the University;
  • when you need a mediator or a facilitator;
  • when you do not know to whom address your problem.

Each case addressed to the Ombudsman will be treated seriously and all the complaints will be considered. The Ombudsman guarantees anonymity and confidentiality to all visitors. After investigating the problem, the Ombudsman will provide a suitable solution.

The Ombudsman will contact the competent institutions on their behalf, If so requested by the interested party. In some cases the Ombudsman may recommend mediation.

The Ombudsman office:

56/66 Dobra Street, (the University Library building, 1st floor, room 1.60 C)
00-312 Warsaw
tel. (+48) 22 55 27 214

Anti-discrimantion and equal treatement policy

The University of Warsaw counteracts and responds to cases of discrimination and unequal treatment. For this purpose the Rector’s Committee for Preventing Discrimination, and the office of Equal Opportunity Chef Specialist were established at the University.

The Committe’s main goal is to ensure equal treatment of women and men at the University, and to fight against all forms of discrimination, particularly on grounds of age, race, religion, disability, or sexual orientation.

Those who work and study at the University and who have experienced or witnessed a breach of the equal treatment or a discrimination are asked to report these incidents to the Equal Opportunity Chef Specialist office, or directly to the members of the Committe.

Members of the Committe offers help to persons who suffered unequal treatment, conduct explanatory interviews with persons who violate the principle of equal treatment, and, if necessary, initiate disciplinary proceedings against the persons who have committed the act of discrimination.

Any reported problem to the Committee is anonymous.

Important websites:

Legal Clinic

Legal Clinic UW is a free of charge Student Legal Aid Center established at the Faculty of Law and Administration. The legal advices are provided by the group of students at the end of their studies to anyone who needs it and is not able to pay for it. The students are supervised by professional lawyers.

The sections available at the legal clinic: medical, civil, criminal, labour law as well as international judicature and sections on inmates, refugees and harm reduction. The meeting can be scheduled in person by phone.

Collegium Iuridicum I, p. 102 Krakowskie Przedmieście 26/28 00-927 Warszawa
tel./fax 22 55 24 318
tel. (+48) 22 55 20 811