Problem-solving support


Sometimes you find yourself in a difficult situation and the solution seems impossible to find. If you are a party to an argument or a conflict with another student or university staff and would like to receive professional help to find the best way to solve your problem, you can contact the Ombudsman. The ombudsman will investigate the case and try to work out with you the best solution. To be able to consult the Ombudsman, you will need to appear in person in her office, located in room 1.06C (2nd floor) of the University of Warsaw Library.
Learn more about the Ombudsman here.

When to contact the Ombudsman?

  • when you need a third-party opinion or someone who will listen to your problems in strict confidence and advise on the further course of action;
  • when you need assistance in resolving a complicated matter, which you cannot handle on your own;
  • when you think you have been mistreated;
  • when you are in conflict that affects your functioning at the University;
  • when you need a mediator or a facilitator;
  • when you do not know whom to address your problem.

Each case addressed to the Ombudsman will be treated seriously and all the complaints will be considered. The Ombudsman guarantees anonymity and confidentiality to all visitors. After investigating the issue, the Ombudsman will provide a suitable solution.

The Ombudsman will contact the competent institutions on their behalf if requested by the interested party. In some cases, the Ombudsman may recommend mediation.

The Ombudsman Office:

56/66 Dobra Street, (the University Library building, 1st floor, room 1.60 C)
00-312 Warsaw
Tel. (+48) 22 55 27 214

Anti-discrimination and equal treatment policy

The University of Warsaw counteracts and responds to discrimination and unequal treatment cases. For this purpose, the Rector’s Committee for Preventing Discrimination and the position of Equal Opportunity Chief Specialist were established at the University.

The Committee’s main goal is to ensure equal treatment of everyone at the University and to fight against all forms of discrimination, particularly on grounds of age, race, religion, disability, or sexual orientation.

Those who work or study at the University and have experienced, or witnessed, discrimination are asked to report these incidents to the Equal Opportunity Chief Specialist office, or directly to the members of the Committee.

Members of the Committee offer help to persons who suffered unequal treatment, conduct explanatory interviews with persons who violate the principle of equal treatment, and, if necessary, initiate disciplinary proceedings against the persons who have committed the act of discrimination.

Reports made to the Committee are anonymous.

Important websites:

The Rector of the University of Warsaw on 28 February 2024 signed an ordinance on the policy against unequal treatment, discrimination, mobbing and other undesirable behaviour at the University of Warsaw.
The text of the ordinance in English can be found here.

Legal Clinic

The University of Warsaw Legal Clinic (Klinika Prawa) is a free-of-charge Student Legal Aid Center established at the Faculty of Law and Administration. Legal advice is provided by a group of students at the end of their studies to anyone who needs it and is not able to pay for it. Professional lawyers supervise the students.

The sections available at the legal clinic are medical, civil, criminal, and labour law, as well as international judicature and sections on inmates, refugees, and harm reduction. The meeting can be scheduled in person or by phone.

Collegium Iuridicum I, p. 102 Krakowskie Przedmieście 26/28 00-927 Warszawa
Tel./fax 22 55 24 318
Tel. (+48) 22 55 20 811

Academic Legal Advice Centre

Academic Legal Advice Centre (Akademicka Poradnia Prawna) is a unit providing free legal assistance to students of Warsaw universities. Legal advice is provided by 4th-year students from the Faculty of Law and Administration to any student who requires such assistance. Professional legal advisors supervise the students.

They provide legal advice relating to student matters (study regulations, financial aid regulations), as well as civil law, family and guardianship law, labour law, administrative law, and more. The Clinic does not provide advice on criminal law and tax law. You do not need to make an appointment, just visit the office during opening hours.

ul. Krakowskie Przedmieście 24 p. 109, 00-927 Warszawa
Tel. 22 826 49 99, 22 826 56 13;